FAQ – Questions about tea, ordering & shipping
We are happy to help
Which tea is right for me? How do I prepare it correctly? How much tea do I need and how will my order be delivered?
When it comes to tea, there are many questions – and not always just one right answer. That is why you will find answers to the most frequently asked questions about our product range, correct preparation, ordering, shipping, and collection here.
And if your question is not listed: simply get in touch with us or visit us in person at our tea shop on Wollzeile in Vienna. Because personal advice has always been a part of Schönbichler. Our new shop is designed to convey this combination of Viennese tea tradition, personal advice, and tea expertise in a digital format as well. SGAN-1001-1348
I am not very knowledgeable about tea yet. Where should I start?
You don't have to be a tea expert to enjoy good tea.
To get started, we recommend choosing based on your personal taste first: strong or mild, fresh or fruity, floral, spicy, tart, or sweet.
Our range can be explored based on exactly these characteristics. In addition, our TEA finder helps you narrow down your selection step by step.
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Ein guter Tag beginnt mit einer Tasse Tee. Oder einer kleinen Pause. Finden Sie in sechs kurzen Fragen den Tee für Ihren persönlichen Genussmoment.
Frequently asked questions about tea, ordering & shipping
Here you will find answers regarding our tea assortment, proper preparation, shipping, pickup, and personal consultation. Is your question not listed? We are happy to assist you personally.
Schönbichler Hotline: +43 1 512 18 16
Opening hours:
Monday to Friday: 09:30–18:30
Saturday: 09:30–17:00
Unfortunately, we are closed on Sundays
Address: Wollzeile 4 in the 1st district of Vienna
1. What is the difference between black, green, white, and oolong tea?
All teas fundamentally come from the tea plant Camellia sinensis. The difference arises primarily from the processing of the leaves.
Black tea is more heavily oxidized and therefore usually develops more robust and fuller aromas. Green tea is barely oxidized and often tastes fresher, more vegetal, or delicately tart. White tea is processed with particular care and usually possesses a fine, mellow character. Oolong falls somewhere between green and black tea in terms of taste, depending on how it is processed.
Ultimately, however, it is not the category that is decisive, but what you enjoy.
2. Which tea is particularly mild?
If you are looking for a mild tea, you should start with white teas, certain green teas, rooibos, or selected herbal and fruit teas, for example.
Since "mild" means something different to everyone, we also recommend our flavor filters or the TEA-Finder.
3. Which tea is suitable for the morning?
Many people prefer stronger teas in the morning, such as Assam, Ceylon, or classic breakfast blends.
Those who prefer something lighter can also opt for green tea or select oolong teas.
On our product pages, you will find notes on the flavor and the ideal moment to enjoy many of our teas.
4. Which tea is suitable for the evening?
Those who wish to consciously avoid theine or caffeine in the evening will find a wide selection of rooibos, honeybush, and many herbal and fruit teas.
However, always check the ingredients, as individual blends may contain components that naturally contain caffeine.
Taste, quality & ingredients
5. Does tea always taste exactly the same?
Tea is a natural product. Depending on the harvest, cultivation area, weather conditions, and processing, the taste, color, and character of a tea may vary slightly.
Especially with high-quality teas, these natural differences are part of the product and not a quality defect.
6. What does "flavored tea" mean?
With flavored teas, the tea is combined with additional aromas, fruits, spices, blossoms, or other ingredients.
You can always find the exact ingredients directly on the respective product page.
If you are looking exclusively for non-flavored teas, you can filter our product range accordingly.
7. Does Schönbichler also offer organic tea?
Sie können uns über unsere Kontaktseite erreichen! Wir helfen Ihnen gerne weiter.
8. Where can I find ingredients and allergens?
You can find the ingredients and any allergens requiring declaration directly on the respective product page.
If you suffer from an allergy or intolerance and are unsure about a product, please contact us before placing your order.
9. Where do the teas come from?
Our teas come from various major tea-growing regions around the world.
Depending on the product, you can find information about the origin, cultivation area, processing, or plucking directly on the product page.
For those who wish to dive deeper into the world of tea, you can find additional information in our Tea Knowledge section.
Theine & Caffeine
10. Does tea contain caffeine?
Black, green, white and oolong tea naturally contain caffeine. In the context of tea, the term "theine" is also frequently used – chemically, it is the same substance.
How much of it actually ends up in a cup depends, among other things, on the type of tea, leaf material, dosage, water temperature and steeping time.
11. Which teas are caffeine-free?
Rooibos and honeybush are naturally caffeine-free. Many herbal and fruit teas are also caffeine-free.
However, please always check the specific list of ingredients, especially with blends.
12. Does green tea contain less caffeine than black tea?
That cannot be stated as a general rule.
The actual caffeine content depends more on the variety, leaf, harvest, and preparation than solely on the distinction between green and black tea.
If a caffeine content that is as low as possible is important to you, we would be happy to advise you individually.
